Comtech has launched of SmartAssist™, an artificial intelligence (“AI”)-backed resolution developed to reply low-priority non-emergency calls with out partaking a telecommunicator.
SmartAssist is designed to assist Emergency Communications Facilities (“ECCs”) and Public Safety Answering Factors (“PSAPs”) handle name and Web of Issues gadget volumes by utilizing AI chatbots to reply and triage non-emergency calls. The primary of many purposes in SmartAssist depends on AI bots programmed utilizing conversational design to know the pure language of the caller and resolve the caller’s request with out the necessity for human intervention for non-emergency calls.
“Some of the crucial challenges ECCs face at this time is staffing shortages, which might trigger delays in 9-1-1 name answering occasions,” stated Jeff Robertson, President of Comtech’s Terrestrial & Wi-fi Networks Section. “Our SmartAssist resolution solves name quantity challenges and staffing shortages by streamlining 9-1-1 workflows with new AI-backed capabilities that may successfully deal with most non-emergency administrative calls with out telecommunicator help. Constructed on Comtech’s industry-leading public security options, SmartAssist additional demonstrates our capability to ship progressive first-to-market options that resolve at this time’s most urgent public security challenges.”
The SmartAssist resolution offers strong AI-backed voice and chatbot capabilities that allow public security prospects to leverage personalized response options for a broad spectrum of low-priority non-emergency caller inquiries, starting from textual content messages and type creation to overseas language capacities and efficiency metrics.
SmartAssist Pilot Packages:
Comtech is partnering with a number of businesses and its Subsequent Era 911 prospects throughout the USA in pre-market trials to combine and deploy SmartAssist in PSAPs linked to the Firm’s NG911 networks to boost non-emergency 9-1-1 response charges, successfully prioritize mission-critical calls, enhance situational consciousness, and scale back staffing shortages.
SmartAssist is the primary resolution inside Comtech’s SmartNG portfolio of providers. The Firm’s SmartNG portfolio of providers will allow the convergence of Subsequent Era 911 and AI options to boost and optimize ECC/PSAP workflows. As the primary SmartNG service supplied, SmartAssist will considerably improve public security name processing, scale back emergency response occasions, and alleviate the impacts of staffing shortages.
SmartAssist integrates with present administrative telephone strains with out requiring adjustments to the Name Dealing with Tools, permitting Comtech prospects to right away start benefitting from this workers augmentation software.
Comtech is constant to construct out its SmartNG portfolio, which is able to embrace different interoperable AI-backed capabilities that incorporate language identification, transcription, translation, and superior analytics, amongst different providers. Comtech’s SmartNG portfolio creates new complete public security options designed with the long run in mind-enhancing emergency response and aiding with staffing challenges.