Comtech, a worldwide know-how chief, right now introduced the launch of SmartAssist™, a man-made intelligence (“AI”)-backed answer developed to reply low-priority non-emergency calls with out partaking a telecommunicator.
SmartAssist is designed to assist Emergency Communications Facilities (“ECCs”) and Public Safety Answering Factors (“PSAPs”) handle name and Web of Issues system volumes by utilizing AI chatbots to reply and triage non-emergency calls. The primary of many purposes in SmartAssist depends on AI bots programmed utilizing conversational design to know the pure language of the caller and resolve the caller’s request with out the necessity for human intervention for non-emergency calls.
“Probably the most vital challenges ECCs face right now is staffing shortages, which might trigger delays in 9-1-1 name answering occasions,” stated Jeff Robertson, President of Comtech’s Terrestrial & Wi-fi Networks Section. “Our SmartAssist answer solves name quantity challenges and staffing shortages by streamlining 9-1-1 workflows with new AI-backed capabilities that may successfully deal with most non-emergency administrative calls with out telecommunicator help. Constructed on Comtech’s industry-leading public security options, SmartAssist additional demonstrates our skill to ship revolutionary first-to-market options that remedy right now’s most urgent public security challenges.”
The SmartAssist answer supplies strong AI-backed voice and chatbot capabilities that allow public security prospects to leverage custom-made response options for a broad spectrum of low-priority non-emergency caller inquiries, starting from textual content messages and type creation to international language capacities and efficiency metrics.
SmartAssist Pilot Packages:
Comtech is partnering with a number of companies and its Subsequent Technology 911 prospects throughout america in pre-market trials to combine and deploy SmartAssist in PSAPs linked to the Firm’s NG911 networks to boost non-emergency 9-1-1 response charges, successfully prioritize mission-critical calls, enhance situational consciousness, and scale back staffing shortages.
SmartNG Portfolio:
SmartAssist is the primary answer inside Comtech’s SmartNG portfolio of providers. The Firm’s SmartNG portfolio of providers will allow the convergence of Subsequent Technology 911 and AI options to boost and optimize ECC/PSAP workflows. As the primary SmartNG service supplied, SmartAssist will considerably improve public security name processing, scale back emergency response occasions, and alleviate the impacts of staffing shortages.
SmartAssist integrates with current administrative cellphone strains with out requiring modifications to the Name Dealing with Tools, permitting Comtech prospects to instantly start benefitting from this employees augmentation device.
Comtech is constant to construct out its SmartNG portfolio, which is able to embrace different interoperable AI-backed capabilities that incorporate language identification, transcription, translation, and superior analytics, amongst different providers. Comtech’s SmartNG portfolio creates new complete public security options designed with the long run in mind-enhancing emergency response and helping with staffing challenges.