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Americans Express Real Concerns About Artificial Intelligence


WASHINGTON, D.C. — Americans proceed to see few upsides to utilizing synthetic intelligence in enterprise. The most recent survey from Bentley College and Gallup exhibits that U.S. adults see extra hurt than good from the usage of AI, consider it is going to price U.S. jobs and don’t belief companies to make use of it responsibly.

Nonetheless, the examine additionally suggests that companies may assist alleviate a few of Americans’ considerations about AI by offering larger transparency into how they’re utilizing it.

Key Findings

Americans nonetheless see extra hurt than good from AI, however fewer see it as dangerous.

Nearly all of Americans (56%) consider AI has a web impartial impact — doing equal quantities of hurt and good. However they’re greater than twice as prone to consider it does extra hurt than good (31%) as they’re to consider the nice of AI outweighs its harms (13%).

The proportion of those that consider AI is extra dangerous than useful has decreased 9 proportion factors up to now 12 months, from 40% to 31%. Most of this shift has been pushed by Americans over the age of 30, whereas views amongst youthful Americans stay principally unchanged.

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These findings, from the most recent Bentley-Gallup Business in Society Report, are based mostly on an internet survey with 5,835 U.S. adults performed from April 29-Could 6, 2024, utilizing the probability-based Gallup Panel.

Almost two-thirds of Americans (64%) report being no less than considerably educated about AI, together with 9% saying they’re extraordinarily educated. Majorities in all ages group of Americans say they’re no less than considerably educated, however information drops off sharply amongst these aged 60 and older. Males are extra probably than girls to say they’re no less than considerably educated (72% vs. 57%, respectively).

Typically, these extra educated about AI are much less prone to categorical concern about its results. Nonetheless, even those that say they’re extraordinarily educated about AI usually tend to consider it does extra hurt than good than to say it does extra good than hurt (31% to 22%).

Most consider AI will price the U.S. jobs and don’t belief companies to make use of it responsibly.

Three-quarters of Americans say AI will scale back the entire variety of jobs within the nation over the subsequent 10 years, the identical as the share who mentioned so final 12 months. Additionally just like final 12 months, 77% of adults don’t belief companies a lot (44%) or in any respect (33%) to make use of AI responsibly. Moreover, practically seven in 10 of those that are extraordinarily educated about AI have little to no belief in companies to make use of AI responsibly.

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These are particularly top-of-mind concerns for individuals who consider AI does extra hurt than good (AI skeptics). These skeptics are 29 proportion factors extra probably than AI promoters (who see extra good than hurt) to consider AI will scale back jobs within the U.S. (88% vs. 59%, respectively). Additionally, AI skeptics are greater than thrice as probably as its promoters to say they don’t belief companies in any respect to make use of AI responsibly (55% vs. 16%, respectively).

Transparency may ease Americans’ worries about how AI is getting used.

Americans categorical considerations about the usage of AI in every of the six areas examined within the survey. Utilizing AI to assist college students with homework or learning elicits the least fear, however two-thirds of adults discover it no less than considerably regarding. A minimum of eight in 10 adults are involved about utilizing AI for hiring selections (85%), driving autos (83%) and recommending medical recommendation (80%).

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However there are steps companies can take to alleviate these considerations. When requested to select from a listing of actions that companies can take to most scale back considerations about AI, Americans most incessantly say corporations needs to be clear about how AI is being utilized in enterprise practices (57%). No different technique was chosen by greater than 34% of respondents.

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Backside Line

Though fewer Americans at present see AI as dangerous than did so a 12 months in the past, they’re nonetheless firmly cautious of how it’s being utilized in a mess of settings, together with the office. Whereas Americans are typically much less skeptical of AI once they know extra about it, offering transparency and being clear — somewhat than providing schooling — might profit companies extra if they’re attempting to persuade the general public that they’ll use AI responsibly.

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